{"id":2151,"date":"2025-09-24T13:50:42","date_gmt":"2025-09-24T10:50:42","guid":{"rendered":"https:\/\/careers.getforsa.com\/?p=2151"},"modified":"2025-09-24T13:50:42","modified_gmt":"2025-09-24T10:50:42","slug":"customer-service-agent-female","status":"publish","type":"post","link":"https:\/\/careers.rompure.com\/?p=2151","title":{"rendered":"Customer Service Agent (Female)"},"content":{"rendered":"\n<p><\/p>\n\n\n\n<p><strong>Key Responsibilities:<\/strong><\/p>\n\n\n\n<ul class=\"wp-block-list\">\n<li>Call back Process within 24 hours.<\/li>\n\n\n\n<li>Coordinate with destination on customs paperwork&#8217;s for held shipments.<\/li>\n\n\n\n<li>Timely communication through Email \/ Fax \/ Telephone with relative department for problem resolution.<\/li>\n\n\n\n<li>Check unassigned traces every 30 minutes. Review all traces at least 2 times daily.<\/li>\n\n\n\n<li>Check pending traces and other transactions within 16 hours.<\/li>\n\n\n\n<li>Confirm delivery instructions with customer.<\/li>\n\n\n\n<li>Maintaining Quality feedback on trace resolve the issue.<\/li>\n\n\n\n<li>Follow up with customer as per standard.<\/li>\n<\/ul>\n\n\n\n<p><strong>Knowledge:<\/strong><\/p>\n\n\n\n<ul class=\"wp-block-list\">\n<li>Courier and freight operations Knowledge\/ background.<\/li>\n\n\n\n<li>Disciplined, strong communication skills.<\/li>\n\n\n\n<li>A customer first mindset.<\/li>\n\n\n\n<li>Ability to handle a fast-paced logistics environment.<\/li>\n<\/ul>\n\n\n\n<p><strong>Required Qualification &amp; Skills:<\/strong><\/p>\n\n\n\n<ul class=\"wp-block-list\">\n<li>Diploma is preferable<\/li>\n\n\n\n<li>High School is acceptable.<\/li>\n\n\n\n<li>Mandatory : MS Office, good communication skills.<\/li>\n<\/ul>\n\n\n\n<p><strong>Experience:<\/strong><\/p>\n\n\n\n<ul class=\"wp-block-list\">\n<li>At least 3 years of relevant work<\/li>\n\n\n\n<li><strong>1-2 years preferably in logistics.<\/strong><\/li>\n<\/ul>\n\n\n\n<p><strong>Others:<\/strong><\/p>\n\n\n\n<ul class=\"wp-block-list\">\n<li>Working Hours \/ Shifts : 8 hrs\/ day.<\/li>\n\n\n\n<li>Day off : Friday only currently \/ applicable to change.<\/li>\n\n\n\n<li>Age Limit : 25-35<\/li>\n\n\n\n<li><strong>With transferable visa Sponsorship.<\/strong><\/li>\n\n\n\n<li>Gender Preference : Female \/ Filip<\/li>\n\n\n\n<li><strong>Joining Date : Immediate Join in<\/strong><\/li>\n<\/ul>\n\n\n\n<p>Job Type: Full-time<\/p>\n\n\n\n<p>Pay: QAR6,000.00 &#8211; QAR7,000.00 per month<\/p>\n\n\n\n<p><\/p>\n\n\n\n<p><strong><a href=\"https:\/\/qa.indeed.com\/cmp\/C2hr-LLP-2\/jobs\" data-type=\"link\" data-id=\"https:\/\/qa.indeed.com\/cmp\/C2hr-LLP-2\/jobs\">Apply Now<\/a><\/strong><\/p>\n","protected":false},"excerpt":{"rendered":"<p>Key Responsibilities: Knowledge: Required Qualification &amp; Skills: Experience: Others: Job Type: Full-time Pay: QAR6,000.00 &#8211; QAR7,000.00 per month Apply Now<\/p>\n","protected":false},"author":1,"featured_media":381,"comment_status":"open","ping_status":"open","sticky":false,"template":"","format":"standard","meta":{"footnotes":""},"categories":[7],"tags":[],"class_list":["post-2151","post","type-post","status-publish","format-standard","has-post-thumbnail","hentry","category-7"],"_links":{"self":[{"href":"https:\/\/careers.rompure.com\/index.php?rest_route=\/wp\/v2\/posts\/2151","targetHints":{"allow":["GET"]}}],"collection":[{"href":"https:\/\/careers.rompure.com\/index.php?rest_route=\/wp\/v2\/posts"}],"about":[{"href":"https:\/\/careers.rompure.com\/index.php?rest_route=\/wp\/v2\/types\/post"}],"author":[{"embeddable":true,"href":"https:\/\/careers.rompure.com\/index.php?rest_route=\/wp\/v2\/users\/1"}],"replies":[{"embeddable":true,"href":"https:\/\/careers.rompure.com\/index.php?rest_route=%2Fwp%2Fv2%2Fcomments&post=2151"}],"version-history":[{"count":0,"href":"https:\/\/careers.rompure.com\/index.php?rest_route=\/wp\/v2\/posts\/2151\/revisions"}],"wp:featuredmedia":[{"embeddable":true,"href":"https:\/\/careers.rompure.com\/index.php?rest_route=\/wp\/v2\/media\/381"}],"wp:attachment":[{"href":"https:\/\/careers.rompure.com\/index.php?rest_route=%2Fwp%2Fv2%2Fmedia&parent=2151"}],"wp:term":[{"taxonomy":"category","embeddable":true,"href":"https:\/\/careers.rompure.com\/index.php?rest_route=%2Fwp%2Fv2%2Fcategories&post=2151"},{"taxonomy":"post_tag","embeddable":true,"href":"https:\/\/careers.rompure.com\/index.php?rest_route=%2Fwp%2Fv2%2Ftags&post=2151"}],"curies":[{"name":"wp","href":"https:\/\/api.w.org\/{rel}","templated":true}]}}