RESPONSIBILITIES<\/strong><\/p>\n\n\n\n\u00b7 Handling incoming calls and providing appropriate and correct information to customer queries and registering them in CRM.<\/p>\n\n\n\n
\u00b7 Follow up with Sales Agents regarding leads registered in CRM.<\/p>\n\n\n\n
\u00b7 Handling outgoing calls to leads that are closed either won or lost in order to attain Customer feedback.<\/p>\n\n\n\n
\u00b7 Understanding and striving to meet or exceed call center metrics while providing excellent consistent customer service.<\/p>\n\n\n\n
\u00b7 Providing timely feedback to company management regarding challenges or customer concerns.<\/p>\n\n\n\n
\u00b7 Taking full information of incoming calls and social media in order to properly assign leads to sales Agents.<\/p>\n\n\n\n
\u00b7 Maintaining incoming leads from Property listing platform, social media, email and incoming calls.<\/p>\n\n\n\n
\u00b7 Issuing tickets on CRM for agents that miss the window of contacting leads assigned.<\/p>\n\n\n\n
\u00b7 Weekly update of dashboard and sales table.<\/p>\n\n\n\n
\u00b7 Upload data on website on a monthly basis.<\/p>\n\n\n\n
REQUIREMENTS:<\/strong><\/p>\n\n\n\n\u00b7 Exceptional customer service, active listening, verbal and written communication skills, and professional phone voice.<\/p>\n\n\n\n
\u00b7 Proficiency with computers, especially with CRM software, and strong typing skills.<\/p>\n\n\n\n
\u00b7 Strong time management and decision-making skills.<\/p>\n\n\n\n
\u00b7 Adaptability and accountability.<\/p>\n\n\n\n
\u00b7 Fluency in English language.<\/p>\n\n\n\n
Job Type: Full-time<\/p>\n\n\n\n
Experience:<\/p>\n\n\n\n
\n- call center: 1 year (Required)<\/li>\n<\/ul>\n\n\n\n
Language:<\/p>\n\n\n\n
\n- English (Required)<\/li>\n<\/ul>\n\n\n\n
<\/p>\n\n\n\n
The duties of customer service representatives typically involve providing assistance and support to customers before, during, and after they make a purchase or use a product or service. Here are some common duties:<\/p>\n\n\n\n
\n- Answering Inquiries:<\/strong> Customer service representatives respond to customer inquiries via various channels such as phone, email, live chat, or social media. They provide information about products, services, pricing, policies, and procedures.<\/li>\n\n\n\n
- Resolving Issues:<\/strong> They address customer concerns, complaints, or issues efficiently and effectively. This may involve troubleshooting problems, investigating errors, and finding suitable solutions to ensure customer satisfaction.<\/li>\n\n\n\n
- Processing Orders:<\/strong> Customer service representatives assist customers with placing orders, processing payments, and tracking shipments or deliveries. They ensure accuracy and efficiency throughout the order fulfillment process.<\/li>\n\n\n\n
- Providing Technical Support:<\/strong> In cases where products or services require technical assistance, customer service representatives may provide basic technical support or escalate complex issues to specialized technical teams.<\/li>\n\n\n\n
- Handling Returns and Refunds:<\/strong> They manage product returns, exchanges, and refund requests according to company policies. This includes issuing return authorizations, processing refunds, and facilitating product replacements.<\/li>\n\n\n\n
- Educating Customers:<\/strong> Customer service representatives educate customers about product features, benefits, and usage instructions. They may also offer suggestions or recommendations to help customers make informed purchasing decisions.<\/li>\n\n\n\n
- Building Relationships:<\/strong> They cultivate positive relationships with customers by providing personalized assistance, demonstrating empathy, and showing genuine interest in addressing their needs and concerns.<\/li>\n\n\n\n
- Upselling and Cross-selling:<\/strong> Customer service representatives may identify opportunities to upsell or cross-sell additional products or services to customers based on their needs or preferences.<\/li>\n\n\n\n
- Maintaining Records:<\/strong> They accurately document customer interactions, inquiries, complaints, and resolutions in the company’s CRM (Customer Relationship Management) system for future reference and analysis.<\/li>\n\n\n\n
- Continuous Improvement:<\/strong> Customer service representatives provide feedback to management regarding common customer issues or trends, contributing to ongoing improvements in products, services, and processes.<\/li>\n<\/ol>\n\n\n\n
Overall, the primary goal of customer service representatives is to ensure a positive customer experience and foster long-term customer loyalty. Their duties are essential for maintaining customer satisfaction, retention, and ultimately, the success of the business.<\/p>\n\n\n\n
<\/p>\n\n\n\n
Apply Now<\/a><\/strong><\/p>\n\n\n\n<\/p>\n","protected":false},"excerpt":{"rendered":"
Full job description We are searching for a professional call center representative to work closely with other team members to provide outstanding service to our customers by answering questions, and handling clients\u2019 complaints. The call center representative will handle incoming calls and should seek to create a positive experience for each caller. They will listen […]<\/p>\n","protected":false},"author":1,"featured_media":18,"comment_status":"open","ping_status":"open","sticky":false,"template":"","format":"standard","meta":{"footnotes":""},"categories":[2],"tags":[],"class_list":["post-71","post","type-post","status-publish","format-standard","has-post-thumbnail","hentry","category-call-center"],"_links":{"self":[{"href":"https:\/\/careers.rompure.com\/index.php?rest_route=\/wp\/v2\/posts\/71","targetHints":{"allow":["GET"]}}],"collection":[{"href":"https:\/\/careers.rompure.com\/index.php?rest_route=\/wp\/v2\/posts"}],"about":[{"href":"https:\/\/careers.rompure.com\/index.php?rest_route=\/wp\/v2\/types\/post"}],"author":[{"embeddable":true,"href":"https:\/\/careers.rompure.com\/index.php?rest_route=\/wp\/v2\/users\/1"}],"replies":[{"embeddable":true,"href":"https:\/\/careers.rompure.com\/index.php?rest_route=%2Fwp%2Fv2%2Fcomments&post=71"}],"version-history":[{"count":0,"href":"https:\/\/careers.rompure.com\/index.php?rest_route=\/wp\/v2\/posts\/71\/revisions"}],"wp:featuredmedia":[{"embeddable":true,"href":"https:\/\/careers.rompure.com\/index.php?rest_route=\/wp\/v2\/media\/18"}],"wp:attachment":[{"href":"https:\/\/careers.rompure.com\/index.php?rest_route=%2Fwp%2Fv2%2Fmedia&parent=71"}],"wp:term":[{"taxonomy":"category","embeddable":true,"href":"https:\/\/careers.rompure.com\/index.php?rest_route=%2Fwp%2Fv2%2Fcategories&post=71"},{"taxonomy":"post_tag","embeddable":true,"href":"https:\/\/careers.rompure.com\/index.php?rest_route=%2Fwp%2Fv2%2Ftags&post=71"}],"curies":[{"name":"wp","href":"https:\/\/api.w.org\/{rel}","templated":true}]}}